Reputation Product Ideas

We love hearing from our customers about how we can improve our product's functionality and better serve their needs. For that purpose, we have partnered with UserVoice, a third-party service, to provide a Product Idea Portal for Reputation ("Company"). Although we cannot respond to every idea, our Product team regularly reviews all submissions and will reach out to you for further clarification if necessary. We may also merge and rename suggestions for clarity.

How the Idea Portal works:
  • Search to see if your idea has already been expressed by someone else.
  • Vote on suggestions that you think will solve a problem for you.
  • Share ideas that are not already listed yet.
  • Try to include only one suggestion per post and focus on a particular problem.
In order to submit an idea or to vote, you will need to be logged in. Consider using the same email address that you are accessing the Reputation.com platform with. The more engagement an idea receives from Idea Portal participants, the more impact that idea has on Reputation’s product development.

By accessing or contributing to the Portal, you agree to its Terms of Use.

Reputation Product Ideas

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  • My feedback
  1. As a user I want to be able to user a specific frame when uploading a video to Instagram so that my videos are best presented in my feed and to prevent plain or repeated thumbnails.

    2 votes

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  2. As a user, I would like to be able to filter by ticket stage for the Root Cause Analysis widget and Closing Reasons Analysis so that I can differentiate by closed tickets versus open tickets.

    2 votes

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  3. We would like the flexibility to adjust the existing profanity rule logic on our end/ via settings. We have some words that maybe counted as profane in general unless they are followed by the company name. We also have certain terms in our industry that are not profane in the context as we are using them.

    5 votes

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  4. We would like to be able to capture the total amount of FB/IG followers for specific date ranges.

    Currently, the platform only captures new followers for a certain date range, so if the our IG page has 2000 followers today, we would like to know how many did it have during 1st July - 7th July, for example.

    We would like to be able to see the total followers (all time), but also the total followers during a specific date range. We would like this data to be available in Reports > Social > Page Followers and also somewhere in…

    3 votes

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    Roadmap  ·  1 comment  ·  Social  ·  Admin →
  5. It would be nice if we could be able to customize suggestions or define additional ones at admin level to accomplish a recommendation based on the best practices of our top locations. For example, if the recommendation is "Get more Google reviews", we may want to be able to add a suggestion "Ask for reviews on the phone or in person it's more likely for customer to leave feedback"

    7 votes

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  6. Get goals suggested by rep.com, track them during the goal period and report on them at the end of the goal period

    8 votes

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  7. One of our users accidentally deleted a location. We would like the ability for the Admin to revive a location if accidentally deleted.

    2 votes

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  8. Both the Review Length and Social Engagement show "LOW IMPACT" as a factor in determining REP SCORE. Is there a better way to say this? Telling us social engagement has a low impact doesn't improve our confidence in then purchasing your Social Suite - or perhaps removing the BOXES of Impact all together.

    1 vote

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  9. Please provide a review request via text and email through your app

    1 vote

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  10. In order to better understand and comprehend survey results, tenants need to be able to filter and see a report of survey results by location without having to individually filter and download reports.

    1 vote

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  11. Currently our DRIP functionality only sends a follow up if the user has not clicked the link. It would be useful to have a DRIP functionality that sends a reminder to the customer asking them to finish a survey for a link they previously clocked.

    2 votes

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  12. When or after creating a post in the calendar there should be the ability to duplicate the post. We have multiple dealerships of the same brand and because we also post to Twitter and Twitter has to be done one account at a time the duplication of a post would be a nice feature.

    1 vote

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    Roadmap  ·  0 comments  ·  Social  ·  Admin →
  13. It would be great if we could also display the average RepScore for the brand or average score of our district, or for locations if it is in the top X percentile / bottom Y percentile in their region/or within the company etc.

    6 votes

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  14. On our surveys we see multiple responses per request. The link stays open and we are seeing customers who share inboxes respond multiple times. We'd like to restrict them to one response per request.

    1 vote

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  15. The request is to add an "Extra Location Field" option in the custom report for "By Location" report under the Reputation Score module. We rely on this location code in our monthly summary reports and would like to see this field enabled for the Reputation Score custom report.

    1 vote

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  16. We often have multiple tickets open at a time, and no means to know what we're still waiting to hear back on. Currently when submitting an issue, users receive a receipt of confirmation that the ticket has been received, but no details at all regarding anything the user submitted.

    If Reputation could pull in just the the free-text body into a variable text section of their email confirmation template, it would be a tremendous help.

    2 votes

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  17. 1 vote

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  18. When I go to users I would like to see what location they are associated with in the quick glance menu without having to click a specific user.

    1 vote

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  19. Include all existing social media metrics for Facebook, Instagram, and Twitter in the Reputation.com API.

    3 votes

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  20. When entering special business hours (i.e. for Holiday hours), there is a function to do so in the Profiles area. However that does not map over to the Pages function. Making it necessary to post those special hours twice. If a location is closed on a certain day and you only enter the closed hours in the special business area, you need to separately change the hours on that day to closed in the main hours section or it will not appear on the website page. This seems like an unnecessary duplication in effort.

    1 vote

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