Reputation Product Ideas

We love hearing from our customers about how we can improve our product's functionality and better serve their needs. For that purpose, we have partnered with UserVoice, a third-party service, to provide a Product Idea Portal for Reputation ("Company"). Although we cannot respond to every idea, our Product team regularly reviews all submissions and will reach out to you for further clarification if necessary. We may also merge and rename suggestions for clarity.

How the Idea Portal works:
  • Search to see if your idea has already been expressed by someone else.
  • Vote on suggestions that you think will solve a problem for you.
  • Share ideas that are not already listed yet.
  • Try to include only one suggestion per post and focus on a particular problem.
In order to submit an idea or to vote, you will need to be logged in. Consider using the same email address that you are accessing the Reputation.com platform with. The more engagement an idea receives from Idea Portal participants, the more impact that idea has on Reputation’s product development.

By accessing or contributing to the Portal, you agree to its Terms of Use.

Reputation Product Ideas

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  1. We would like holiday names to be selectable in the special hour's calendar and be able to define these for our business. This would be in order to to easily select holidays by name when selecting special hours.

    3 votes

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  2. I would like to be alerted when someone comments on a review or when someone comments on my response to a review, so that I can stay up to date on engaging w/ my customers.

    7 votes

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  3. In the old Notifications set-up, location level logos would override the company logo and appear within Reports and email notifications. Currently, there isn't a way to have the location logo appear in alerts tied to the new My Notification system. If I'm a location user in a multi-brand tenant, I would want to have my specific brand displayed in my reports/notifications.

    1 vote

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  4. Please add functionality that allows top level Admins in an organization see all Users, even if the User doesn't have any location assigned to them. Currently even the Admin can only see Users that have the same locations assigned. Therefore, if a new User is added via API, but does not yet have locations assigned, OR if the User had a change in role at the organization but the Role in your system hasn't been changed, they will not have locations assigned under that new role. The Admin therefore cannot add locations or change the Role for that User because…

    1 vote

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    0 comments  ·  Platform  ·  Admin →
  5. We would like the ability to pull in Zillow reviews for Zillow agent profiles.

    1 vote

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  6. Establish a connection with Gasbuddy so reviews can get pulled into the dashboard and responded to.

    3 votes

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  7. allow the capability for auto responder to respond to neutral no comment reviews. all us to upload "neutral" sentiment category to auto responder importer

    3 votes

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  8. Provide an understanding why individual thermometer scores changed at a company level not just at a location level (RepScore X)

    10 votes

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  9. Reports that allows you to compare the consultant data to both the district and dealership. Currently you have to run separate reports to compare this data.

    1 vote

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  10. Function to edit the shared review in the back end and save as tenant level so the customer does not have to edit every time they wish to share a review to Facebook / Twitter.

    5 votes

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  11. We would like to see the source https://clearsurance.com/ within the platform to monitor reviews.

    6 votes

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  12. Under Postive/Negative impacts in the “What Impacted My Score” report, it would be great to see the top 5 locations that are having the biggest impact for each thermometer – ie: location x is impacting star avg the most as that location’s average has decreased by y, etc.

    3 votes

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  13. It would be handy to be able to input sales data to track performances of post, days, products or to be able to compare your Reputation Score to sales growth.
    To be able to see the £ value or predicted £ value over time would be amazing.

    3 votes

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  14. There's no tool tips on some of the widgets in the dashboard feature, specifically the Tornado chart. On the Insights > Operations screen it's explained that the hashed out section relates to the industry, but this knowledge is lost when using the tornado chart in a dashboard.

    There's space in the column header to add something like a description similar to how we show it in the operations screen, i.e. "## denotes the industry benchmark"

    1 vote

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  15. Request for a feature to save draft posts e.g undated, particularly within social campaigns.

    3 votes

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    0 comments  ·  Social  ·  Admin →

    While campaign posts currently cannot be saved as drafts, you can create a Manual (unscheduled) post and later apply a schedule date when you are ready to publish it.

  16. As a user of the Reputation platform, I would like all filter options to display in the top level filter after I have filtered to one option. I would like the option or options that I am filtered for to have a filled checkbox next to them and the unselected options to have an empty checkbox. For example, if I have filtered to one location, I would still like to see all locations when I click the location drop down and see a filled check box next to the location I have filtered for. Othwersise I need to change the…

    12 votes

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    Roadmap  ·  1 comment  ·  Platform  ·  Admin →
  17. We would like to see and be able to track converation rates i.e. the % of Listings views that turn into an action (directions, calls, website visits). All the numbers are displayed currently, but there is no summed up view displayed and we need to do the math ourselves.

    16 votes

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    Thank you for supporting the idea of displaying conversions numbers for Business Listings Performance Tab. Thanks to your feedback, the functionality has been added to the Reputation.com Business Listings roadmap. We currently expect that the feature will be generally available to users in Q4 2020.
    Stay tuned and let us know if you have more suggestions on feedback.reputation.com

  18. Under the actions tab and in the notes section of a ticket, it would be useful to be able to tag a user when typing a note so they are notified. We use the notes section as an approval process and having the ability to do this would make it a good reminder.

    1 vote

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  19. Have a "Date Format" field added to the user info fields in each of the reporting modules. This would help us with our business outcomes since we are a global company and require data to be imported into our tools with the international date format.

    1 vote

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  20. As a customer, we would like an alert triggered when a page hasn't been scraped/collected after 7 days. This is in order to know when a page may be having issues, rather than discovering that a page wasn't scraped just by chance.

    4 votes

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    In Development  ·  0 comments  ·  Sources  ·  Admin →
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