Reputation Product Ideas

We love hearing from our customers about how we can improve our product's functionality and better serve their needs. For that purpose, we have partnered with UserVoice, a third-party service, to provide a Product Idea Portal for Reputation ("Company"). Although we cannot respond to every idea, our Product team regularly reviews all submissions and will reach out to you for further clarification if necessary. We may also merge and rename suggestions for clarity.

How the Idea Portal works:
  • Search to see if your idea has already been expressed by someone else.
  • Vote on suggestions that you think will solve a problem for you.
  • Share ideas that are not already listed yet.
  • Try to include only one suggestion per post and focus on a particular problem.
In order to submit an idea or to vote, you will need to be logged in. Consider using the same email address that you are accessing the Reputation.com platform with. The more engagement an idea receives from Idea Portal participants, the more impact that idea has on Reputation’s product development.

By accessing or contributing to the Portal, you agree to its Terms of Use.

Reputation Product Ideas

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  • My feedback
  1. I often upload an image to Reputation only to find that I need to delete it, resize it (smaller MP), then reupload. It causes so many extra steps and I need to find a storage place for another (smaller sized) file that I won't re-use. I'd like to be able to resize the image within Reputation to save me time.

    3 votes

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  2. We would like the ability to search for words in reviews/comments

    50 votes

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  3. As an admin user of Reputation.com, I would like a report in the dashboard that shows user login activity. I would like to be able to see each user, their last login date/time, and a count of how many unique logins they have had over a time period. This would help admin users gauge the engagement of their users.

    54 votes

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  4. In order to send SMS bulk uploads you have to add an to-email address even though they are sending to text messages. We should be able to bulk upload for SMS without the email address field.

    22 votes

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  5. Access the Content and Asset Library for Campaigns. We would like to be able to pull posts from the content library or assets from the asset library when adding posts to a campaign. Right now, if there is a post or asset you want to use in multiple campaigns you need to create/upload it each time.

    3 votes

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  6. As a user who is creating and analyzing surveys I want to be able to view and download incomplete survey result records so my team and I can understand why people dropped off in more granular way. Right now the exports csv containing only complete surveys. Similarly the results manager display only complete surveys.

    9 votes

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  7. Can we please work on the capability to download our reporting with location numbers included.

    2 votes

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  8. The (?) to access the Help Centre is often overlooked, even when covered as part of training/implementation demos.

    Consider creating the Help centre as a navigable option (similar to Reviews, Listings etc...) or hugely increasing it's visibility on the platform somehow.

    This will considerably help promote self-serve and ensure that the right enquiries go to the right people.

    14 votes

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  9. We would like to see the to-name in the user interface under request history. Currently it is on hover email/phone number, but it would be great to have it in its own column. We know we can export it, but it would be more convinient to have it in the UI.

    7 votes

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    Roadmap  ·  1 comment  ·  Requests  ·  Admin →
  10. There are 3 features that live under Rich Content: FAQs / Menus / Products.

    Ideally, we would have the ability to control which feature(s) a tenant/user/role should have access to (ie: the Automotive industry wouldn't utilize Menus, a location only allows the general manager to manage available Products and would not give that responsibility to the Front Desk staff).

    3 votes

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  11. Instead of showing the posting schedule based on the Reputation Servers, I would like to see if the calendar view could show local posting times. It would make scheduling around other users easier. Right now we have a 3-hour delay from when it actually goes out vs when it says it will go out.

    2 votes

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  12. Allow users to filter reviews not just by sentiment but also by star rating. For example, a user can pull a report of all 5 star reviews.

    4 votes

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  13. Currently we can send an email request that will pull in the individual locations logos with a variable. We have switched to automated sms and use rep live. Can we have the variable set at tenant level so the logo appears on the sms and mobile requests as well?

    2 votes

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  14. Google My Business. I'd like to be able to batch upload the services we offer at each location. Instead of having to go through the native platform to do it.

    6 votes

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  15. As a user I'd like to see my own scheduled reports and potentially showing to other user as well in my notification history. This way I can easily see that the report was delivered.

    2 votes

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  16. Please consider rewording the "Last Year" and "Previous Year" Date Range filters on the platform as users are struggling to differentiate between the two.

    Suggested edit:

    "Last Year" = "Last 12 Months"
    "Previous Year" = "Last Calendar Year"

    Thanks.

    2 votes

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  17. Quick review requests needs the ability to input a person's name into email so it would be included on the reporting and into custom templates selected.

    2 votes

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  18. I would like the ability to receive reminders on certain cadences when a response is awaiting approval. It would be extremely beneficial if we can atleast receive one reminder that a response is awaiting approval. It would be even better if we could set the cadence for these notifications much like review notifications (daily, weekly, etc)

    9 votes

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  19. I would like to see year-over-year reporting for reviews. I know we can currently see review traffic three years back, but it's not easy to digest the information visually at a glance. Momentarily we use BrightEdge for our SEO and they have a great year-over-year visual for organic web traffic. Each year is color-coded and stacked on top of each other. This allows you to easily see your web traffic each month of any given year. The data is represented in a line graph. This makes the data easy to digest.

    7 votes

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  20. As a user, I would like to have the ability to select surveys in the Actions widget.
    I don't want certain users to have access to all Actions, so this would allow us to select which surveys users can see in the Actions widget.

    2 votes

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