Ability to bulk upload 'My Notification' subject line alerts. Currently, the only way to update user's notifications is one at a time.

When setting up a notification on rep.com it only allows you to notify one user at a time, and there is no ability to cc in someone into that email trail. Therefore creating more email trails than necessary. It's important for us to be notified of a survey or review response to multiple users under one email. This will ensure there is one email trail of survey response, instead of several email trails on the same subject. For example, if we've received a complaint we want it to notify the manager, complaints coordinator, and ops manager in one email.

Just as we're able to track metrics for Review Requesting, so should we be able to share with our leadership team(s) that our individual management teams (be it on a regional, state, or local level) are successfully receiving, and perhaps even viewing, scheduled reports.

In the old Notifications set-up, location level logos would override the company logo and appear within Reports and email notifications. Currently, there isn't a way to have the location logo appear in alerts tied to the new My Notification system. If I'm a location user in a multi-brand tenant, I would want to have my specific brand displayed in my reports/notifications.

Under the actions tab and in the notes section of a ticket, it would be useful to be able to tag a user when typing a note so they are notified. We use the notes section as an approval process and having the ability to do this would make it a good reminder.

We often have multiple tickets open at a time, and no means to know what we're still waiting to hear back on. Currently when submitting an issue, users receive a receipt of confirmation that the ticket has been received, but no details at all regarding anything the user submitted.

If Reputation could pull in just the the free-text body into a variable text section of their email confirmation template, it would be a tremendous help.