Reputation Product Ideas

We love hearing from our customers about how we can improve our product's functionality and better serve their needs. For that purpose, we have partnered with UserVoice, a third-party service, to provide a Product Idea Portal for Reputation ("Company"). Although we cannot respond to every idea, our Product team regularly reviews all submissions and will reach out to you for further clarification if necessary. We may also merge and rename suggestions for clarity.

How the Idea Portal works:
  • Search to see if your idea has already been expressed by someone else.
  • Vote on suggestions that you think will solve a problem for you.
  • Share ideas that are not already listed yet.
  • Try to include only one suggestion per post and focus on a particular problem.
In order to submit an idea or to vote, you will need to be logged in. Consider using the same email address that you are accessing the Reputation.com platform with. The more engagement an idea receives from Idea Portal participants, the more impact that idea has on Reputation’s product development.

By accessing or contributing to the Portal, you agree to its Terms of Use.

Reputation Product Ideas

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  • My feedback
  1. Role specific custom dashboards have been set up on the desktop version. These provide in snapshot view of the key metrics our managers are tracking to. With busy roles they utilise the mobile app and so it would be of huge benefit to have the customised dashboard presented on the mobile app when they log in.

    8 votes

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  2. At the moment some users don't haves access to all the filters, however the mobile app displays all the filters which is causing some confusion in regards to access. Although the filters only show data related to the locations that the user has access, it is still confusing to see so many filters available. As a result, I would like to have the app only display filters that the user has access to.

    2 votes

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  3. I would like to be able to change the date range for the home screen so that I can see more than just the default date ranges. This would allow end users to get more information without needing to go to the web app.

    5 votes

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  4. I would like to have access to view and respond to Facebook Messenger messages.

    4 votes

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  5. The Reputation Live Default Template in the SMS Quick Requests is functional, but it is not very personalized. Would love it if there was a more personalized version where the associate sending the request could have their name appear as the signature, and maybe even some more customized verbiage than what is in there now.

    1 vote

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    Testing  ·  0 comments  ·  Mobile App  ·  Admin →
  6. I would like to be able to launch my phone's camera from within the app and record a video, then post that video to social media sites. Currently we only have this capability for photos, so if a user wants to upload a video, they need to open their camera app, record the video, save it, then upload.

    3 votes

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    Roadmap  ·  0 comments  ·  Mobile App  ·  Admin →
  7. Can we add engagement and reach metrics for social posts to the mobile app? This would help to stay within the mobile app to also analyse the impact of posts on the same platform the posts are made.

    3 votes

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    Roadmap  ·  0 comments  ·  Mobile App  ·  Admin →
  8. I' d like to be able to use a more extensive social metrics dates filtering e.g. 1 week

    3 votes

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    Roadmap  ·  0 comments  ·  Mobile App  ·  Admin →
  9. As an admin user of the Reputation.com platform, I would like to be able to configure a push notification to send to Reputation Manager users for two scenarios:

    1.The user has not opened the app in x (configurable) number of days
    2.The user has not sent a review request in x (configurable) number of days

    The purpose of this is to give admin users more tools to ensure that their end users are regularly engaging with the app.

    3 votes

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    Roadmap  ·  0 comments  ·  Mobile App  ·  Admin →
  10. As a location user I want to be able to attach a picture to a review request. Use case a dealership takes a picture of the customer with their new car, and they would like to attach this picture to the review request. This would be a unique picture per review request.

    3 votes

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    Testing  ·  0 comments  ·  Mobile App  ·  Admin →
  11. Provide push notifications (app) for direct messages, posts and replies

    3 votes

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  12. As a user of the reputation for manager app, I want the ability to randomise response on the review on the mobile app just like the desktop

    2 votes

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  13. I would like the ability to take a photo and/or video on my mobile device and upload it to my location's asset tab within the Content Library so that a social post can be made from it. This post can be used as an isolated post across any support platform or included as a post within a campaign. We want our social content to be local, custom, unique to our locations.

    2 votes

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    Roadmap  ·  0 comments  ·  Mobile App  ·  Admin →
  14. We text/email our customers to ask for reviews from the platform (logging into rep.com from a computer) and we also have multiple surveys for following our customer's journey (also logging into rep.com from a computer to send).

    Would be awesome to be able to send all the surveys we create along with the reputation live default message to ask for reviews all from 1 app that our location users could utilize when they are not in front of their computer.

    1 vote

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  15. When sending out a review request, I would like to be able to select the sources that should be sent from within the app, at the time the request is sent. For example, if the included sources are Google, Facebook, AptRatings, and AptGuide, when I send out a request, I would like to get the option to check boxes for which of these four sources I can send the request for.

    1 vote

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    Roadmap  ·  0 comments  ·  Mobile App  ·  Admin →
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