We have subsets of customers we'd also like to track, therefore creating our own custom categories to analyse and drilldown sentiment will help us understand our performance better.

When using the report builder and selecting the Sentiment By Location widget, you should be able to select if you want to show or hide the impact.

There's no tool tips on some of the widgets in the dashboard feature, specifically the Tornado chart. On the Insights > Operations screen it's explained that the hashed out section relates to the industry, but this knowledge is lost when using the tornado chart in a dashboard.

There's space in the column header to add something like a description similar to how we show it in the operations screen, i.e. "## denotes the industry benchmark"

As a user, when viewing Dashboard>Map>Color Map By/Benchmark, we'd like to see the map colorized based on bench mark for Star Ratings (similar to Reputation score). This would be in order to see a map colorized based on star rating per bench mark, instead of Reputation score only.

We have recently added the various mobile app reviews to the platform. With the recent move to virtual care as primary way of care delivery, mobile apps are gaining more and more traction.

We would like to be able to analyze the feedback from the mobile apps with a custom taxonomy specific to the technology, ease of use, etc. The ability to have a mobile app taxonomy able to assign the taxonomy at a location level would allow us to analyze the use of our mobile app(s).

We would like to be able to easily find a review from the Strengths and Weaknesses Customer quotes section.

We'd like to see updated categories for the Physical Therapy industry. The current categories do not make sense with our business. For example, we are seeing reviews tagged with the category "Surgical Center".

Which industry am I looking at?
Where does the industry benchmark come from? How is it calculated?
Is it fair? e.g., if only a few urgent care facilities are selected, are they compared just to other urgent care facilities in the industry? If both physicians and facilities are selected which industry average will you show. Can we add an explanation there? And can I see that explanation in a report? Some location users won't log into the platform.

Show "industry" definitions (i.e. fast food vs casual dining). Industry is used for insights and rep score benchmarks - industry average and best in class. This would impact multiple categories (i.e. platform, insights, reputation score).

Would like the ability to flag words as being irrelevant or incorrect in my Wordcloud, so that the system would learn which words to pick up on and which ones to disregard.

Showing just 2 phrases for 10 Reviews and Surveys makes me want to see more phrases. Increase the number of phrases you are have the confidence level to show and/or explain to the user why only 2 show up when the user expects 10.

Current impact is too small, so showing location users that improving a category by 0.02 stars or even Low impact reduces their motivation to act to improve it. I even want to hide it so they don't see it. If current impact model is too conservative, improve it so it shows greater values.

For Reports>Operations>Strengths and Weaknesses when you opt to customize the section, under "Sort" allow to sort Strengths and Weaknesses by category Sentiment. This would allow to pull in the top and bottom categories based on sentence level sentiment rather than overall review rating.

We would like to see the categories shown per domain in the tornado report in the PDF. By default the tornado report should show all domains expanded to show all categories: add a checkbox customization to the Tornado summary report "Expand all domains in PDF export" (checked by default)