It is very important to be able to manage my facebook and instagram Direct Messages from my reputation platform. I understand that IG finally has access to the API and this will help in managing our reputation from one place.

It will save everyone time if we could build an importer tool for Macros
for efficiency moving forward, higher adoption of personalized messaging when responding to reviews.. Right now we do not have a way to download or import macros in our system. We have to upload them one at a time and its not an ideal user case

I would like to be able to re-post previously scheduled social media posts. This a feature on Hootsuite that is currently not available on Reputation.com.

We would like to see the to-name in the user interface under request history. Currently it is on hover email/phone number, but it would be great to have it in its own column. We know we can export it, but it would be more convinient to have it in the UI.

Add a new tab in platform admin for "Training Certifications." This tab displays the certification records for any user who has completed a certification course under that tenant. Administrators of the account can easily see who has completed training courses and export their results into Excel.

I would like the ability to download campaign metrics into a csv file. To be able to add data to other key performance reporting that we carry out internally within our business.

Request for a feature to save draft posts e.g undated, particularly within social campaigns.

We would like to see and be able to track converation rates i.e. the % of Listings views that turn into an action (directions, calls, website visits). All the numbers are displayed currently, but there is no summed up view displayed and we need to do the math ourselves.

When or after creating a post in the calendar there should be the ability to duplicate the post. We have multiple dealerships of the same brand and because we also post to Twitter and Twitter has to be done one account at a time the duplication of a post would be a nice feature.

I want to be able to define what roles are able to view and send templates, while still allowing for the user to see the corresponding metrics. I want to essentially control what templates are able to be seen within the quick request tab, but still allow for the user to be able to view the template metrics within request history/metrics.

Allow to search within Social stream by keywords.

Add a filter so individual locations can see what is already set up by corporate versus what their specific location keywords including the capability to turn on/off the visibility of certain keywords for certain users/locations/roles.

We would like the ability to report on social posts created through the Rep.com platform (desktop or mobile app) compared to posts created on the native social sites, i.e. Facebook and IG. This will help determine usage and can be leveraged for ROI discussions as well as training opportunities.

As a social media coordinator I would like the ability to log into the platform and see all of the comments that have been made on any paid ads I've deployed and have the ability to respond to them from the platform so that I don't have to find them manually w/in the Facebook UI. You already pull in comments from organic posts and boosted posts, but not ads.

When a user reschedules social posts, the original posts still remain visible in the calendar which causes confusion. Would it be possible for the original posts to disappear once a reschedule is made?

Add the data labels and on-click filters to the top bar chat on survey results page. Every other chart on this page already has these two features. This would add significant value to the product for us.