Reputation Product Ideas

We love hearing from our customers about how we can improve our product's functionality and better serve their needs. For that purpose, we have partnered with UserVoice, a third-party service, to provide a Product Idea Portal for Reputation ("Company"). Although we cannot respond to every idea, our Product team regularly reviews all submissions and will reach out to you for further clarification if necessary. We may also merge and rename suggestions for clarity.

How the Idea Portal works:
  • Search to see if your idea has already been expressed by someone else.
  • Vote on suggestions that you think will solve a problem for you.
  • Share ideas that are not already listed yet.
  • Try to include only one suggestion per post and focus on a particular problem.
In order to submit an idea or to vote, you will need to be logged in. Consider using the same email address that you are accessing the Reputation.com platform with. The more engagement an idea receives from Idea Portal participants, the more impact that idea has on Reputation’s product development.

By accessing or contributing to the Portal, you agree to its Terms of Use.

Reputation Product Ideas

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  • My feedback
  1. As an admin user of Reputation.com, I would like a report in the dashboard that shows user login activity. I would like to be able to see each user, their last login date/time, and a count of how many unique logins they have had over a time period. This would help admin users gauge the engagement of their users.

    52 votes

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  2. We would like the ability to search for words in reviews/comments

    47 votes

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  3. We want the ability to enroll all or opt out all locations within a given campaign, as some campaigns we need all locations automatically enrolled in, and some campaigns we need all locations by default opted-out of.

    34 votes

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  4. I would like to have the ability to filter on the Reviews tab by "Reviews Pending Approval" and also see this within the reports. We do respond on a corporate level to all negative reviews but it is up to the individual property managers to approve those responses.

    31 votes

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  5. Can we create a widget that allow to leave a review leveraging email signatures? Especially as a small/mid business this capability would come in handy to ask our customers within the email or on a landing page to leave a review as part of our already existing outreach.

    27 votes

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  6. It is very important to be able to manage my facebook and instagram Direct Messages from my reputation platform. I understand that IG finally has access to the API and this will help in managing our reputation from one place.

    27 votes

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    Roadmap  ·  0 comments  ·  Messaging  ·  Admin →
  7. As a customer, we would like to control which locations contribute to overall RepScore. This is in order to create RepScore for needed locations only e.g. we do have some locations set up that are only used to manage branded social pages and we would like to exclude these from counting towards RepScore.

    26 votes

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  8. As a user, every time I'm applying or removing a filter whilst on the 'Reviews' tab of Reputation.com, the page seems to anchor down to the review response section, which is incredibly frustrating when I'm analysing performance using the graphs or attempting to set multiple filters.

    Please can you consider removing this anchor from the page?

    22 votes

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  9. In order to send SMS bulk uploads you have to add an to-email address even though they are sending to text messages. We should be able to bulk upload for SMS without the email address field.

    22 votes

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  10. We are utilizing your API to pull review data into our Domo system. It would be great if we could make Category Sentiment available through your API.

    21 votes

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  11. It will save everyone time if we could build an importer tool for Macros
    for efficiency moving forward, higher adoption of personalized messaging when responding to reviews.. Right now we do not have a way to download or import macros in our system. We have to upload them one at a time and its not an ideal user case

    17 votes

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    0 comments  ·  Reviews  ·  Admin →
  12. We would like to see and be able to track converation rates i.e. the % of Listings views that turn into an action (directions, calls, website visits). All the numbers are displayed currently, but there is no summed up view displayed and we need to do the math ourselves.

    16 votes

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    Thank you for supporting the idea of displaying conversions numbers for Business Listings Performance Tab. Thanks to your feedback, the functionality has been added to the Reputation.com Business Listings roadmap. We currently expect that the feature will be generally available to users in Q4 2020.
    Stay tuned and let us know if you have more suggestions on feedback.reputation.com

  13. Look for ways to possibly identify if a review is fraudulent or has the possibility of being removed if flagged due to violations of the TOC on a particular review site. This will allow our teams to quickly know which ones they should focus on to get removed rather than guessing.

    Example: ApartmentRatings will not remove a review just because a name is in the review. This would score as low

    Google: There are no words just generic (refdfuyiortek) with a score of 1. This most likely would get removed if flagged.

    14 votes

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  14. Create the ability so that corporate users can set goals or targets for locations. Provide tracking which locations are and which are not on track to achieve their targets, as well as reporting at the end of the period for which the target was defined: did the company reach its target? which regions/locations reached their target and which did not?

    14 votes

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  15. Please add the functionality to see if your reviews have gone up or down to the location leaderboard. We have the data in the summary view but I would need to go location by location to see that data. This would be useful in the location leaderboard so I can see if review count has gone up or down as well as the other current metrics in the report.

    13 votes

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  16. The (?) to access the Help Centre is often overlooked, even when covered as part of training/implementation demos.

    Consider creating the Help centre as a navigable option (similar to Reviews, Listings etc...) or hugely increasing it's visibility on the platform somehow.

    This will considerably help promote self-serve and ensure that the right enquiries go to the right people.

    13 votes

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  17. I would like to be able to re-post previously scheduled social media posts. This a feature on Hootsuite that is currently not available on Reputation.com.

    13 votes

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    Roadmap  ·  0 comments  ·  Social  ·  Admin →
  18. When using the report builder and selecting the Sentiment By Location widget, you should be able to select if you want to show or hide the impact.

    12 votes

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  19. As a user of the Reputation platform, I would like all filter options to display in the top level filter after I have filtered to one option. I would like the option or options that I am filtered for to have a filled checkbox next to them and the unselected options to have an empty checkbox. For example, if I have filtered to one location, I would still like to see all locations when I click the location drop down and see a filled check box next to the location I have filtered for. Othwersise I need to change the…

    12 votes

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    Roadmap  ·  1 comment  ·  Platform  ·  Admin →
  20. Hold location users accountable by providing them with list of tasks they need to perform do in order to implement a recommendation. Provide links in the suggestion to the part of the platform they need to act in (e.g., use this requesting template - link to the specific template in Requests, or update your phone number on your location profile - link to the profile edit page)

    11 votes

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