Reputation Product Ideas

We love hearing from our customers about how we can improve our product's functionality and better serve their needs. For that purpose, we have partnered with UserVoice, a third-party service, to provide a Product Idea Portal for Reputation ("Company"). Although we cannot respond to every idea, our Product team regularly reviews all submissions and will reach out to you for further clarification if necessary. We may also merge and rename suggestions for clarity.

How the Idea Portal works:
  • Search to see if your idea has already been expressed by someone else.
  • Vote on suggestions that you think will solve a problem for you.
  • Share ideas that are not already listed yet.
  • Try to include only one suggestion per post and focus on a particular problem.
In order to submit an idea or to vote, you will need to be logged in. Consider using the same email address that you are accessing the Reputation.com platform with. The more engagement an idea receives from Idea Portal participants, the more impact that idea has on Reputation’s product development.

By accessing or contributing to the Portal, you agree to its Terms of Use.

Reputation Product Ideas

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  1. Some companies want to focus only on certain sources and deliberately not request reviews on others, even it that impact their score. e.g., they see they don't get many leads from some long tail sites and want to focus on Google and Facebook. In that case they want their location users to focused on the sources they care about and not see recommendations to get reviews on other sources.

    5 votes

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  2. We have concerns how the Industry Average and Best in Class are calculated.
    From our perspective, as a Global business operating Reputation in 28 distinct countries, we need consistency in our reports across all markets.

    We would like to make a request that Reputation report a Global Industry Average for all users regardless of the user’s permissions or reporting level selected.

    2 votes

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  3. As a customer, we would like to control which locations contribute to overall RepScore. This is in order to create RepScore for needed locations only e.g. we do have some locations set up that are only used to manage branded social pages and we would like to exclude these from counting towards RepScore.

    26 votes

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  4. Create the ability so that corporate users can set goals or targets for locations. Provide tracking which locations are and which are not on track to achieve their targets, as well as reporting at the end of the period for which the target was defined: did the company reach its target? which regions/locations reached their target and which did not?

    15 votes

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  5. Hold location users accountable by providing them with list of tasks they need to perform do in order to implement a recommendation. Provide links in the suggestion to the part of the platform they need to act in (e.g., use this requesting template - link to the specific template in Requests, or update your phone number on your location profile - link to the profile edit page)

    11 votes

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  6. Under Postive/Negative impacts in the “What Impacted My Score” report, it would be great to see the top 5 locations that are having the biggest impact for each thermometer – ie: location x is impacting star avg the most as that location’s average has decreased by y, etc.

    4 votes

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  7. Provide an understanding why individual thermometer scores changed at a company level not just at a location level (RepScore X)

    11 votes

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  8. The request is to add an "Extra Location Field" option in the custom report for "By Location" report under the Reputation Score module. We rely on this location code in our monthly summary reports and would like to see this field enabled for the Reputation Score custom report.

    2 votes

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  9. It would be great if we could also display the average RepScore for the brand or average score of our district, or for locations if it is in the top X percentile / bottom Y percentile in their region/or within the company etc.

    7 votes

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  10. It would be nice if we could be able to customize suggestions or define additional ones at admin level to accomplish a recommendation based on the best practices of our top locations. For example, if the recommendation is "Get more Google reviews", we may want to be able to add a suggestion "Ask for reviews on the phone or in person it's more likely for customer to leave feedback"

    7 votes

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  11. Get goals suggested by rep.com, track them during the goal period and report on them at the end of the goal period

    8 votes

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  12. Both the Review Length and Social Engagement show "LOW IMPACT" as a factor in determining REP SCORE. Is there a better way to say this? Telling us social engagement has a low impact doesn't improve our confidence in then purchasing your Social Suite - or perhaps removing the BOXES of Impact all together.

    1 vote

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  13. Add Linkedin, Instagram, Twitter to a Brand thermometer/component of the score to understand impact on activity of these social channels

    5 votes

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  14. Please create an industry for BPO companies so they can leverage our reputation score model and use the platform to its full capabilities.

    2 votes

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  15. We would like an indicator that tells us if our category for "Industry" for Reputation Score is "Health Care/Hospitals & Facilities", which locations and businesses are we compared to and which types of locations within that category are involved (for example, "Hospitals & Facilities" - does this include Urgent Cares, specialists, etc or is it just facilities within a Hospital itself?)

    3 votes

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  16. Time frame is only 30, 60, 90, and 365 days. Reporting is done quarterly for a lot of companies so a custom date range would help to compare date ranges better. In addition, 365 days is not enough time to compare. Many companies want to compare Q2 ’20 to Q2 ’19.

    3 votes

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  17. Separate premium vs. non-premium industry benchmarks for reputation score.

    2 votes

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  18. I would like to see insights why the reputation score or an individual thermometer are low. Why is the review volume low? If I am getting more reviews that the previous month, why is it low? Why is the spread score low? - my reviews are spread across all sites, etc.

    3 votes

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  19. Get more detailed insights about the Social Engagement component of the score

    3 votes

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  20. Can you include data such as 3 positive reviews could increase your score XX points/percentage? Viewing this in Rep Score X BETA

    2 votes

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