Please add the functionality to see if your reviews have gone up or down to the location leaderboard. We have the data in the summary view but I would need to go location by location to see that data. This would be useful in the location leaderboard so I can see if review count has gone up or down as well as the other current metrics in the report.

I'd like to be able to generate a sentiment rating heatmap, defined by any of the existing date range options, showing overall reviews volume and sentiment by each day of the week.

This will allow me to understand whether we have particular days in the week that generate the most positive/negative feedback, allowing us to investigate further and make operational change as a result.

It will save everyone time if we could build an importer tool for Macros
for efficiency moving forward, higher adoption of personalized messaging when responding to reviews.. Right now we do not have a way to download or import macros in our system. We have to upload them one at a time and its not an ideal user case

As a user, every time I'm applying or removing a filter whilst on the 'Reviews' tab of Reputation.com, the page seems to anchor down to the review response section, which is incredibly frustrating when I'm analysing performance using the graphs or attempting to set multiple filters.

Please can you consider removing this anchor from the page?

We would like the ability to search for words in reviews/comments

Allow users to filter reviews not just by sentiment but also by star rating. For example, a user can pull a report of all 5 star reviews.

I would like to see year-over-year reporting for reviews. I know we can currently see review traffic three years back, but it's not easy to digest the information visually at a glance. Momentarily we use BrightEdge for our SEO and they have a great year-over-year visual for organic web traffic. Each year is color-coded and stacked on top of each other. This allows you to easily see your web traffic each month of any given year. The data is represented in a line graph. This makes the data easy to digest.

I would like to have the ability to filter on the Reviews tab by "Reviews Pending Approval" and also see this within the reports. We do respond on a corporate level to all negative reviews but it is up to the individual property managers to approve those responses.

Ask: Include review photos and attachments within the Rep.com platform.

If not feasible, my ask is to establish a notification/indicator to identify that the customer included a photo and/or attachment with their review, which would then need to be viewed outside of the platform.

We are adding reviews w/ photos to our KPI process and having to manually monitor all reviews outside of the platform is quite time consuming and would also devalue your platform as a tool to monitor and manage reviews.

Sometimes photos are also published together with the rating, but unfortunately this is not visible on the platform, see example below. It would be great if the pictures are shown as well or if this is not possible, at least a hint would be great.

When a review or survey is forwarded on from the platform it comes from an email which may look like spam & is @reputation.com. Can this email be changed to a location email.

I would like to be alerted when someone comments on a review or when someone comments on my response to a review, so that I can stay up to date on engaging w/ my customers.

We would like the ability to pull in Zillow reviews for Zillow agent profiles.

allow the capability for auto responder to respond to neutral no comment reviews. all us to upload "neutral" sentiment category to auto responder importer

Function to edit the shared review in the back end and save as tenant level so the customer does not have to edit every time they wish to share a review to Facebook / Twitter.

When an already-responded-to review is updated by the reviewer, the response should be removed from the source & platform and associated notifications / automation rules should be invoked - exactly as were to happen if the review were brand new.

This will avoid embarrassing instances of review updates that come along with drastic star-rating changes to no longer have an old and no-longer-relevant response posted.

We would like to base Responded/Unresponded percentages only on manageable sources. This would be in order to clearly see the responded vs unresponded reviews that we can actually respond to to affect the percentage.
Currently, unmanaged sources count as neither Responded/Unresponded, but still affect percentage. For instance, Responded = 4%, Unresponded = 67%, total = 71%. The remaining uncounted for 29% is due to sources we cannot manage responses for.

Booking.com does not allow businesses to reply to reviews if they do not contain a comment, therefore it's a better user experience to hide the review response window where a response is not required.

https://partner.booking.com/en-gb/help/guest-reviews/can-i-respond-guest-review